Frequently Asked Questions

Everything you need to know about shopping with Vincci.

What is the standard shipping timeframe for orders?

We typically process and ship orders within 1-2 business days. Delivery usually takes between 3 to 7 business days depending on your location.

What is your return and exchange policy?

Vincci offers a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal.

How do I ensure I choose the correct size?

Each product page features a detailed sizing guide. Since fashion fits can vary, we recommend checking your measurements against our specific size chart before purchasing.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular 'buy now, pay later' services such as Klarna and Afterpay.

Can I track my order once it has been placed?

Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.

Does Vincci ship internationally?

Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.